1. OUR COMMITMENT TO PRIVACY
Amazonia is committed to managing Personal Information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.
2. WHAT IS "PERSONAL INFORMATION"?
(a) The Privacy Act currently defines "Personal Information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or
(b) If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "Personal Information" and will not be subject to this Policy.
3. WHAT INFORMATION DO WE COLLECT AND WHY?
When you visit the Site, as outlined in detail below, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. See the list below for more information about what Personal Information we collect and why.
(a) Device information:
(i) examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site;
(ii) purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site;
(iii) source of collection: collected automatically when you access our Site using cookies; and
(iv) disclosure for a business purpose.
(b) Order information:
(i) examples of Personal Information collected: name, billing address, shipping address, billing address, payment information (including credit card numbers and Afterpay details) email address, and phone number;
(ii) purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
(iii) source of collection: collected from you; and
(iv) disclosure for a business purpose: shared with our processor Amazonia.
(c) We customarily disclose Personal Information only to our service providers who assist us in operating the Site. Your Personal Information may also be disclosed from time to time to maintenance and support personnel acting in the normal course of their duties.
(d) By using our Site, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
4. HOW WE COLLECT YOUR PERSONAL INFORMATION
(a) We may collect Personal Information from you whenever you input such information through our Site.
(c) Our Site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Amazonia is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
(a) A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
(b) We use the following cookies to optimise your experience on our Site and to provide our services:
(c) You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
(d) Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as allaboutcookies.org.
(e) Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
(f) We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
(g) For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
(h) You can opt out of targeted advertising through:
(i) Facebook - https://www.facebook.com/settings/?tab=ads.
(ii) Google- https://www.google.com/settings/ads/anonymous.
(i) Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
6. CREDIT INFORMATION
(a) Upon proceeding to purchase Products from our Site, we collect and hold various types of credit related information such as:
(i) your current and prior names, date of birth, residential and business addresses, age, occupation (including the name of your employer) and your driver's licence number;
(ii) that you have applied for consumer or commercial credit (including the name of each relevant credit provider), the type and amount of that credit and the fact we have accessed your consumer credit information to assess a relevant application;
(iii) that we are or have been a provider of credit to you and the type, characteristics and maximum amount of credit that we have provided or will provide;
(iv) the date that any credit contract we or have or had with you was entered into and the date that it is terminated or otherwise ceases;
(v) your repayment history;
(vi) whether in our opinion you have committed a serious credit infringement;
(vii) whether you have entered into arrangements with us in connection with credit provided to you;
(viii) court proceedings information, personal insolvency information and credit-related publicly available information;
(ix) scores, ratings, summaries, evaluations and other information relating to your credit worthiness which is derived by us wholly or partly on the basis of the information above; and
(x) certain administrative information relating to credit, such as account and customer numbers.
(b) We will only collect Personal Information and use and disclose your credit information as reasonably necessary for our business purposes and as permitted by law, which may include:
(i) to form decisions as to whether to provide you, or an entity associated with you, with credit or to accept you as a guarantor;
(ii) to derive scores, ratings, summaries and evaluations relating to your credit worthiness which are used in our decision-making processes and ongoing reviews;
(iii) to assist you to avoid defaulting on your credit-related obligations;
(iv) to undertake debt recovery and enforcement activities, including in relation to guarantors, and to deal with serious credit infringements; and
(v) to deal with complaints and meet legal and regulatory requirements.
7. DISCLOSURE OF YOUR PERSONAL INFORMATION
(a) We may disclose your Personal Information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Unless otherwise provided for, Personal Information is only supplied to a third party when it is required for the delivery of our services, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
(b) We may from time to time need to disclose Personal Information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(c) We may also use your Personal Information to protect the copyright, trademarks, legal rights, property or safety of Amazonia, its customers or third parties.
(d) Personal Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia.
(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any Personal Information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
(f) By providing us with Personal Information , you consent to the terms of this Policy and the types of disclosure covered by this Policy. Where we disclose your Personal Information to third parties, we will request that the third party follow this Policy regarding handling your Personal Information .
The Site is not intended for individuals under the age of majority in your jurisdiction. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address in clause 16 below, to request deletion.
9. SECURITY OF YOUR PERSONAL INFORMATION
(a) Amazonia is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot ensure that Personal Information that we collect will not be disclosed in a manner that is inconsistent with this Policy.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. Please contact us at the address contained in clause 16 below to request deletion.
11. ACCESS AND CORRECTION
Australian Privacy Principle 12 permits you to obtain access to the Personal Information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate Personal Information subject to certain exceptions. If you would like to obtain such access, please contact us as set out in clause 16 below.
12. COMPLAINT PROCEDURE
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information , please contact us as set out in clause 16 below. All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.
If we are unable to satisfactorily resolve your concerns about our handling of your Personal Information , you can contact the Office of the Australian Information Commissioner:
GPO Box 5218
Sydney NSW 2001
Email: [email protected]
Tel: 1300 363 992
13. OVERSEAS TRANSFER
Your Personal Information may be disclosed to recipients outside Australia unless you expressly request us not to do so. If your Personal Information is transferred to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
If you are an individual in a country in the European Economic Area (EEA), we may be required to comply with the EU General Data Protection Regulation 2016/679 (GDPR) which applies to us when processing the Personal Information of individuals (data subjects) who are in countries in the EEA in relation to offering you our Products or if we monitor any of your behaviour when in those countries. Amazonia is a data controller for our website and services provided through our website.
In some circumstances, the GDPR provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your Personal Information is handled in a manner inconsistent with that law.
15. UPDATES TO THIS POLICY
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy is located at https://www.amazonia.com/pages/privacy-policy/ and can also be obtained by contacting our Privacy Officer at [email protected].
16. HOW TO CONTACT US ABOUT PRIVACY
If you have any queries, or if you seek access to your Personal Information , or if you have a complaint about our privacy practices, you can contact our privacy officer below:
Amazonia (Aust) Pty Ltd ACN 134 207 364
Address: 1/A Gold Coast Highway, Miami QLD 4220.
Phone: +61 1300 85 10 50
Email: [email protected]