Coronavirus Delivery Update
Amazonia is doing everything possible to keep you stocked with your favourite products during the Coronavirus pandemic. We currently use Australia Post as our delivery partner who are experiencing delays as they adopt to new safety measures to protect their team and you, our customers.
We appreciate your patience during this time and will continue to get your orders to you as quickly as possible. You can find all of the Australia Post delivery updates on timings here FAQs.
Thank you for your continued support.
National Shipping (within Australia)
Amazonia services all Australian states. Orders from our website www.amazonia.com.au are dispatched daily (excluding weekends and public holidays) – we aim to always offer prompt and timely service. Online orders can be paid for with credit card or Paypal prior to dispatch.
Orders are freighted via Australia Post and delivered right to your door, so please make certain you provide your street address. Amazonia cannot be held responsible for deliveries when an incomplete or incorrect address is provided. Amazonia charges $10 freight Australia wide for all orders under $99AUD.
We use Australia Post and trusted couriers to service Australian Cities. Timing to different States will vary.
Below are approximated standard delivery times:
NSW 3-5 days
QLD 3-7 days
VIC 3-7 days
WA and Rural areas can take from 5-10 days.
If you require a special request please send us an email to firstname.lastname@example.org or put a note in with your order.
To assist us with the efficient delivery for your frozen goods order please email us the best day (business days) for your order to be delivered and confirm your mobile number. Unfortunately we can not provide a time of the delivery on this day. If you need to go out please leave an esky at your front door with a note giving authority to leave the frozen goods there. Please note Amazonia or its third party courier take no responsibility for goods which are damage, spoiled or stolen once left. If no note is left and no one is home then we have instructed the courier to return the goods to our warehouse. Additional charge of $40 will be charged or withheld from refunds due to courier charges. Please ensure you keep your mobile phone off silent and close by on your nominated delivery day as the courier company may need to call you.
Amazonia is happy to replace any product that is faulty or doesn't meet specification if the following conditions are met:
- Amazonia is notified via email of the faulty product within 14 days of receiving the product. (a photo of the defective product needs to be shown)
- You have valid proof of purchase (date of purchase needs to be shown).
- Less than 5 serves of the product has been consumed.
- You are able to post the product back to our head office.
- A replacement hasn't been already been issued.
- Although our aim is to create great-tasting, functional products, dissatisfaction of taste doesn't deem the product faulty.
Please contact our customer service team on email@example.com or by clicking here